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Please choose which lab you are sending your laptop to.

Customers are responsible for all shipping costs, taxes and duties to and from E-Tech Laptop Specialist. If customers local to one of our labs are welcome to drop off and pickup their items.

Do you need service after hours? Call our Critical Response Team to arrange it.

2
Santa Clara
Office

E-Tech Laptop Specialist
3440 De La Cruz Blvd.
SANTA CLARA, CALIFORNIA
95054 USA

3
San Jose
Office

1584 Meridian Ave
SAN JOSE, CALIFORNIA
95125 USA

1
Saratoga
Office

E-Tech Laptop Specialist
14375 Saratoga Ave.
Suite 103
SARATOGA, CALIFORNIA
95070 USA

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Packaging Instructions:

If at all possible, remove the media from the computer. Get expert help if necessary. Send us just the hard drive(s), tape(s), floppy, jaz, zip, optical, flashcard, microdrive etc..
ESD (Electrostatic Discharge), a familiar form of Electrostatic Discharge, often called "static electricity", is the shock we receive after walking across a carpet. In a technical environment, ESD can be very costly by harming devices or components. ESD may cause a catastrophic failure that appears immediately or a latent failure in which gradual degradation occurs during use, resulting in eventual failure.
Before moving a computer, hard drive or other component, discharge personal static build up by touching a grounded metal object, such as a plugged-in metal computer chassis.
Handle a hard disk drive as you would handle an egg. Handle failed hard disk drives with the same care as new drives.
Use the original shipping materials, if you still have them. If not, follow these guidelines.

  1. Wrap media in an anti-static bag or similar material to prevent ESD.
  2. Use a box that is at least four times the size of the media so that the media can be suspended in the middle of the box. We recommend a minimum of two inches of foam insulation top, bottom and sides for a 2 lb drive.
  3. Pack securely so the media will not move from the middle of the box. DO NOT USE packing pellets/peanuts, bubble wrap, air bags or newspaper.
  4. Multiple drives in a single box should have foam between each drive.
  5. If sending a computer, laptop or notebook, use great care to ensure proper cushioning and protection. We recommend at least 6 inches foam insulation. The heavier the unit, the more insulation required.

 

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